Privacy policy
Cellvanta operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you, the customer, with a curated shopping experience. Our store is powered by Shopify, which enables us to deliver these Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you access the Services, make a purchase, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies with respect to how your personal information is collected, processed, and disclosed.
By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect or Process
“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include data that has been de-identified or anonymized. Depending on how you interact with our Services, we may collect the following types of personal information:
Contact details: name, billing/shipping address, phone number, and email address.
Financial information: payment method details, transaction records, and related data.
Account information: username, password, and preferences.
Transaction history: items viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled.
Communications: information you share when contacting customer support.
Device data: browser type, IP address, network details, and identifiers.
Usage data: how you browse or interact with our store and Services.
Where We Collect Personal Information
We collect information from:
Directly from you: when you browse, purchase, contact us, or create an account.
Automatically: through cookies and tracking technologies when you interact with the Services.
Service providers: including payment processors, logistics partners, and technology providers.
Partners and third parties where applicable.
How We Use Personal Information
We may use personal information to:
Provide, operate, customize, and improve our Services.
Process orders, shipping, returns, exchanges, or refunds.
Manage your account and support your experience.
Send marketing or promotional communications.
Display advertisements based on your browsing or purchase activity.
Prevent fraud and protect platform security.
Provide customer support and communicate with you.
Comply with legal obligations or respond to lawful requests.
How We Disclose Personal Information
We may share your personal information in the following situations:
With Shopify and vendors that help us operate the Services (payments, hosting, analytics, customer support, fulfillment, shipping, etc.).
With advertising and business partners who help with marketing or personalization.
When you request or consent to sharing information.
Within our company/group affiliates where relevant.
To comply with legal requirements or in connection with a business transaction such as a merger or restructuring.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information related to your use of the Services. Shopify may share and analyze this data to help improve features, enhance merchant tools, and support business growth across Shopify merchants.
To learn more about how Shopify handles personal information or your rights, visit:
➡ https://privacy.shopify.com/en
➡ Shopify Privacy Portal
Third-Party Links
The Services may include links to websites operated by third parties. We are not responsible for how those sites handle personal information. We recommend reviewing their privacy notices before sharing data with them.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from those under the age of majority in your jurisdiction. If you believe information has been collected from a minor, please contact us so we can delete it.
Security & Retention
We implement safeguards to protect your information, but no system is 100% secure. Avoid sending sensitive information through unencrypted communication channels.
We retain data only as long as needed to provide the Services, comply with law, resolve disputes, or enforce our agreements.
Your Rights
Depending on where you live, you may have rights relating to your personal information, such as:
Access/Know
Correct
Delete
Portability
Opt-out of certain uses (including targeted advertising or data “sharing”)
Manage marketing communication preferences
You may exercise these rights through the Services or by contacting us directly.
We may need to verify your identity before fulfilling requests and may deny requests where legally allowed. You may appoint an authorized agent to act for you with proper verification.
Complaints
If you have concerns about how we process your data, contact us. You may also have the right to escalate your complaint to your local data protection authority depending on your location.
International Transfers
Your information may be transferred and processed outside of your country. Where required, we rely on lawful transfer mechanisms such as standard contractual clauses.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted, and we will update the “Last updated” date accordingly.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at: